Need Help ? - please check our general advice pages before contacting us (http://info.pogolink.com & http://advice.pogolink.com)

Most questions have been answered at the above links, so we simply direct users to them. To save you waiting for a reply, please read these pages before requesting help.

Please help us to provide a good service to you by providing us with all the information we need (please include your flat's landline AND your cell, for WiFi problems provide which connections you are using).

We aim to respond with 24 hours, often much quicker.

Please note that if your trip organiser has arranged an account with us and you have not received your password, we can't help, you must contact them.

To request help from Pogolink Support, please click here

 

If asked by our support team: How to find your Wireless MAC address if we request this (Wireless Physical Address)

Windows 2000 and XP

  • From the Start button select Run

  • In the box which appears type cmd and click OK

  • A new windows will appear - at the prompt type ipconfig /all

  • The MAC address will be referred to as the Physical Address and is made up of 12 characters e.g. 00-D1-AB-F2-G3-89
    You will have a separate MAC address for your wireless card and your Ethernet card. Make sure you use the correct one.

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Apple Mac OS X

Information Services does not provide support for the use of Apple Macs. However you may find the following instructions useful if you wish to use your Apple Mac on our network

  • From the Apple in the upper left hand corner choose System Preferences

  • Click on the Network icon

  • From the Show menu Select Airport (for Wireless) or Built in Ethernet (for Wired)

    • For the Airport (for Wireless) the MAC address will be at the top of the AirPort tab as the AirPort ID (or on the TCP/IP tab, again as the AirPort ID ). The MAC address is the 12 character address e.g. 00:14:67:F0:56:A4

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LINUX

  • In a privileged terminal session type: ifconfig

  • This will show you a list of the network adapters installed. The MAC address is referred to here as the HWaddr

  • If you have a wireless card you will see more then one MAC Address, make sure you choose the right MAC address.

  • To pick out your wireless MAC address type: iwconfig 

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Vista

  • Click the Start icon

  • Click All Programs

  • Click Accessories

  • Click Command Prompt

  • A new window will appear - at the prompt type ipconfig /all

  • The MAC address will be referred to as the Physical Address and is made up of 12 characters e.g. 00-D1-AB-F2-G3-89
    You will have a separate MAC address for your wireless card and your Ethernet card. Make sure you use the correct one.

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